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Q: Who should use prepaid Phone cards?
A: Anyone wanting to make cheap international calls. Typically this might include International callers, business people, students, travellers, payphone users, or those seeking to dramatically reduce their home or business long distance phone bill.
Q: How do I find the best Phone card for the country that I wish to call?
A:You can call to any country you desired to .Just select the country you wish to call in the drop down menu and you will be displayed different calling cards, then select best phone card which suits to your need.
Tip: Know about connection fee if any when you are making long distance calls or international calls and any other charges connected with card You selected
Q: Why should I use a prepaid Phone cards?
A: Convenience for people who are on the go. Business travellers can avoid those expensive hotel phone rates. Cost effective, usually a tremendous savings on long distance / international phone calls.Keep long distance calls cost within your budget.Flexibility in the choice of carrier.
Tip: Prepaid calling cards/phone cards saves your time and money, before buying any calling phone cards know about different cards from your retailer
Q:How does a prepaid Phone card / calling card work?
A: Upon purchase of prepaid phone card from us you will be given a PIN number after verification of your details, and then you can start dialing up and make your calls cheaper
* Dial the 'local access number' from any touch-tone telephone.
* At the voice prompt, enter your PIN number.
* At the next voice prompt, enter your destination phone number.
Upon each use, the caller is told how many minutes are remaining for the pre-determined value of the Phone card purchased.
* To make follow on call press # 2 times for some Phone cards or press * 3 times for some Phone cards and wait for voice prompt.
Q: Do these Phone cards expire?
A: you need to check the expire date when you purchase a cell phone card.It will be 3 months after the purchase of the card when you use it for the first time.You should always make a note of when the transfer take place.
Tip: If you always forget the expire date here is tip for you, on the first purchase make a note of expire date and put it as a reminder
Q: Might the rates change during the use of my Phone card?
A: The service provider of these Phone cards reserve the right to change their rates without prior notice. Good Phone cards resellers will update their rate tables within a few days of being given official notification about these changes.
Tip: Double check current rates with the supplier if you are concerned about rate changes. You can do this effectively through online.
Q: Do you provide competitive rates?
A. Yes we provide you with best calling cards to your use.Bring us any Phone card company and we will beat their prices.our internationalprepaid calling card save your money and are more cheaper than what you pay for international calls. And we dont have any connection fee connected with calling cards and any other surcharges or extra charges connected with calls.All you need to pay is value for the calls you make.
Q: Can I usually get through to the countries I need to?
A: Generally speaking the answer is yes. No telecom carrier can guarantee 100% up time, but vast majority of calls get through the first time.
Q: Can I use my phone card to anywhere from australia?
A.Yes, Phone cards provide flexibility to use.You can buy phone cards from anywhere within Australia, and can make calls to anywhere within no time. Buying Phone cards online provides way to save your time and make your calls inexpensive.You can call from any landline or cell phone or any other payphone.
Q: How much time it takes for me to get my phone card?
A: It takes very less time ,less than a minute to get your card.Once we checked with your credit card or direct deposit details we send you the pin through email and you can access your card. Bestphonecards verify your details and payment transactions and sends you the PIN. In this verification we keep your account details secure.
Q: What should I do if I lost my PIN?
A: Whenever you want to check with past orders or when you forget your PIN you can login into your account and can verify every detail of yours .You can view the list of all PIN numbers you ordered.
Q: How do your reward system Works?
A: Best phone cards provide you best service at all times and we provide our customers with some rewards. We have $5 promotion card on every purchase of more than $59 dollars phone card. You can claim for these reward points through email, our customer service checks and access your rewards.
Q: What is local access?
A: Every card have a local access code with it. If you want to make a local call you need to access this local access number .sometimes if your city is not listed in the selected calling card then you need to use 1800 or 1300 number to make a call.
You might be charged with additional surcharges for using 1800 or 1300 number when you call any rural areas or make any international or STD calls.
Tip: Check whether the access number on the card is a local number before purchase
Q: How do I suggest about Bestphonecards to my friend?
A: Best phone cards always provide customers with best service at their door step. If you are satisfied with our service then you can suggest about best phonecards to your friends. For this you have to click on 'Refer to friend' link on main page and suggest others about our online cards.
Q: Can I use these cards on my mobile phone to call other countries, and if so how much extra does it cost?
A: Providing that you have a good signal, and the access is available from your mobile then you can use these Phone cards to call other countries on your mobile phone. Your mobile phone operator may however charge you extra.
Q: Should I buy a small Phone card denomination to start?
A: We would always recommend that your first purchase should be for a small value Phone card - say $10 for example. This will allow you to test the Phone card and confirm that you are happy with the results. Once you have done this then you may wish to purchase larger values.
For any further communication please contact our Customer care at 1300 368 303 or e-mail us at services@bestphonecards.com.au
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